Accelerating Manufacturing Efficiency through Organizational Change

Overview

A publicly traded garden and pet supply company was struggling with unmet demand, low customer satisfaction, and high turnover during the difficulties of the COVID-19 pandemic. LDR led a cross-functional team of experienced manufacturing professionals that embedded itself within high-risk business units of the holding company to implement core process improvement strategies to enact lasting change.

The Goal

Create manufacturing efficiencies, operating excellence, and increased profitability by establishing a centralized manufacturing strategy in a decentralized business.

The Challenge

The supply company has a lengthy history of growth through acquisition, giving significant autonomy to each business unit. This has led to a decentralized landscape that does not effectively leverage economies of scale. This has caused company-wide issues related to cost, headcount, service levels, and on-time delivery.

The Results

Strategy & Approach
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LDR fully embedded our team alongside the Chief Supply Chain Officer and multiple business unit leaders to identify critical failures and implement new strategies and processes to alleviate key pain points related to manufacturing excellence and increasing profitability.

Execution
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LDR worked alongside key leaders to implement new operating roles and cadences at the plant and corporate levels. With a solidified structure in place LDR further assisted in the consolidation and integration of manufacturing and distribution facilities to move toward a more efficient core business model.

Key Accomplishments
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LDR identified major pain points in product manufacturing, capacity, and fulfillment; incorporated best in class manufacturing processes and techniques in order to uplevel capabilities of targeted business units; established play book for incorporating best practices and driving transformation across the enterprise; developed new division organizational structure with defined roles and responsibilities; implemented new scorecard tools to assist key individuals on tracking and reporting designated KPIs; and developed a 5 year transformational strategy to consolidate decentralized operations toward a more centralized and efficient business model.

CASE STUDIES